Privacy policy

Effective August 2, 2026. The July 29 version said we could stop a recording in the middle of a call and hand you straight to a person. Neither described what actually happens, so this version says what does. It also names two companies that hold your data and were missing from the list.

This is the privacy policy for redhandmarketing.com, operated by Red Hand Marketing LLC, an Ohio limited liability company. The short version: we collect what you type into the audit form, basic analytics about how the site is used, and what you tell us if you call or email. We don't sell it, rent it, or hand it to anyone who doesn't need it to serve you.

What we collect

• The audit form. Name, business name, website address, email, optional phone number, and what you tell us hurts most. We use it to prepare and deliver your audit and to follow up about it.
• Analytics. We use Google Analytics 4 to see which pages are visited and whether the site converts. This uses cookies and collects device and usage data per Google's policies. We don't use it to identify you personally.
• Phone calls, and recording. If you call us, we keep your number and what we discussed. Some calls are answered by an AI assistant rather than a person. When that happens, the call is recorded and transcribed, and you are told so at the start of the call, before you say anything. We can't stop a recording once a call is under way, so if you would rather not be recorded, hang up and email us instead, or ask us afterward and we'll delete our copy. Ask for a person and the assistant stops handling the call, takes your name, number and the best time to reach you, and we call you back.
• Email. If you email us, we keep the message and your address so we can answer and follow up.

What we never collect by phone

We don't take payment or account details on the phone, and the AI assistant refuses them. Never give anyone here a card number, a bank or routing number, a Social Security number, or a password. If any of that does end up in a recording by accident, tell us and we'll delete our copy of the call and its transcript. Our phone provider holds its own copy, which it deletes on its own schedule.

Who touches the data

This site is hosted by Vercel. Form submissions and call records are written to our database, which runs on Neon, and are then delivered to our inbox by Resend, an email delivery service, and stored in our email, which runs on Google Workspace. Analytics data is processed by Google. Calls answered by the AI assistant are handled by our telephone provider and by xAI, whose Grok model powers the assistant, and the resulting transcript is stored in that same database and emailed to the same inbox. None of these companies sell your information and neither do we. We share data only if the law requires it.

How long we keep it

• Call recordings and transcripts: we delete ours within twelve months, and sooner if you ask. Our phone provider deletes its own copy on its schedule, currently about thirty days, so the recording itself usually goes first.
• Audit submissions and email: as long as we're working together, and for two years after we stop, so we can answer questions about work we did.
• Analytics: per Google Analytics 4 retention settings.

Ask us to delete something sooner and we will, unless the law requires us to keep it.

Your choices

Email us at hello@redhandmarketing.com or call (629) 330-8260 and we'll tell you what we hold about you, correct it, or delete it, including the call log and transcript we hold. Our phone provider's own copy of a recording expires on its schedule rather than on ours. You can block cookies in your browser; the site works fine without them.

Changes

If this policy changes, the new version is posted here with a new effective date. Material changes get a plain-English note at the top.